Changed your mind? No problem. Returning an item to Boréal Running is simple — here's everything you need to know.
At a glance
| Regular-price items | 30 days |
|---|---|
| Sale items (less than 40% off) | 10 days |
| Items reduced 40% or more | Final sale |
| Return fee | $0 with Route · $12 without |
| Exchanges | Online or in store |
| Return processing | 3 to 5 business days |
What can be returned
The window to return an item depends on the price paid at the time of purchase (see the table above). For a return to be accepted, the item must be:
- New, unworn, unwashed, free of odour and stains. Shoes tried on a treadmill show visible wear on the sole and are not considered new.
- With its original tags intact and attached.
- In its original packaging, in perfect condition.
- Shoe boxes protected inside another package.
Return fee
- With Route protection (added to your order): the return is free ($0).
- Without Route protection: a $12.00 + tax fee is deducted from your refund to cover return shipping.
- The original shipping fees are non-refundable.
- International returns: all fees (shipping, customs, etc.) are the customer's responsibility.
How to return by mail
Place the items back in their original packaging, then inside a box or shipping envelope. Include the item, the intact tags and a copy of your order confirmation.
Shoe boxes must be protected (bag, kraft paper or an outer box) so they come back intact.
Exchanges
You can exchange an item online through the return portal or in store, with no separate purchase required. Simply select the replacement item when you request your return, or visit us in store with your item and proof of purchase.
Refund
Once your return is received and inspected, your refund is issued to the original payment method within 3 to 5 business days. Depending on your financial institution, it may then take up to 7 additional days to appear on your statement.
Final sale items
The following items can be neither returned nor exchanged:
“Buy X, get Y” promotions
If you return the purchased item, you must also return the free item, in new condition, with all its tags and original packaging.
A problem or a question?
A manufacturing defect? See our warranty policy. For any other question about a return, our team is here to help.